In contrast with traditional BPM applications where the process (and process centers) are at the heart of the solution, Headless BPM provides the flexibility to leverage the power of BPM solutions while freeing up the User Experience to be whatever the business requires.

At Cedrus, our experience in designing and implementing BPM Solutions goes back to 15+ years. Having been involved in some of the most complex Process Re-engineering projects in Finance and Healthcare, our customers always faced the trade-off between the power of BPM and the flexibility of a Design Thinking based approach where the Business dictates the experience that they see fit.

The democratization of BPM solutions and their availability on most of the Clouds, jointly with the standardization on the API as an intermediary between Application Interfaces and backends, implementing a “BPM As a Service” becomes a reality that is cost effective, powerful and flexible enough to satisfy all participants in a business process.

Our expertise on BPM, UEx technologies, mobile development and product creation allowed us to create products, architectures and code assets to ease the design and implementation of such solutions. Whether it is a Rapid App Development approach with DreamFace, or a Code asset approach with CodeFusion, our assets provides out of the box reusable components that can enrich any project. Having implemented many projects using these assets, tackling large concerns such as connectivity to the BPM server, personalization of access to task lists, keeping the Process in sync with the UI are all patterns that we have created frameworks for and will allow us to kick start your project faster and more reliably.

Solutions Ingredients

• BPM, Rules

• UEx

• Cloud

• API

• DreamFace
• CodeFusion

With advances in APIs and Cloud, the access to Cognitive Solutions, such as IBM Watson, became easy and inexpensive for new modern apps to leverage.

Embedding Cognitive solutions in the Digital Transformation of the Business is a very powerful approach to not only enhance the existing ones, but to also add insights and other rich services.

At Cedrus, we have been working on IBM Watson since 2014. Our experience in embedding many of these services on our Consulting projects as well as our internal R&D. This gives us an undeniable edge on the how to design Cognitive Powered Solutions.

Mixing IBM Watson Image recognition, as an example, with an Auto Claim Process would help expediting the processing of the claim by recognizing the insured individual’s vehicle through a photo sent from a mobile device.

Designing a Bot to translate Call Center chats to a variety of languages based on the user location and leverages Watson Translation Service and Watson Dialog Service. The Bot also understands the overall context of the conversation, making the experience more personalized

Solutions Ingredients

• IBM Watson

• BPM, Rules

• UEx

• Cloud

• API

BPM projects are recognized as strategic by most organizations, however with their complexity they often prove to be time-intensive and expensive. One challenge businesses often face is to create a compelling user experience for the workflow, in particular the human tasks. DreamFace for IBM BPM delivers an uncompromised, BPM-enabled, user interface for Web and Mobile applications – far exceeding other solutions in the market. Organizations gain a rich, robust, easy-to-use tool with accelerators for creating BPM applications. DreamFace for IBM BPM comes with ready-to-use, data-enabled visual BPM components and automatically “discovers” the BPM processes and generates data-enabled visual components that can be used in the drag-and-drop interface to create composite applications that call the BPM services. Our approach is to enable the process to behave as an API-driven process where the process backend reacts to interactions from users coming from a variety of applications, devices, and contexts including the standard ways delivered through the vendor’s “process portal”. This approach is key to enabling the processes for the Cloud and the Web and, hence, widening their adoption and usage across the company and its partners and customers.

Solutions Ingredients

• DreamFace
• IBM BPM
• IBM
• API Connect

With the dominance of SalesForce as a CRM, and beyond, companies are looking to SF as the platform from which they can execute multiple Business services. Extending SF to virtually any Enterprise Service, while staying in SF and without heavy data synchronization efforts is a very efficient solution Using SalesForce as the primary “portal” to launch in-context app, within SalesForce, is the key advantage to this solution.

Customer Service reps, Help Desk, Portfolio managers are all candidate profiles that can start their transaction from Salesforce and do not wish to access a multitude of systems, logins and copy/paste to ensure customer satisfaction At Cedrus, our expertise in integration, micro-apps building (leveraging Cloud, API and modern UEx technologies) have all came together to provide an out-of-the box ready framework that can: Easily be used to develop in-context micro-apps (or business views), and deploy them natively on the SalesForce DreamForce platform The micro-apps can virtually run on any PaaS: DreamForce, AWS or IBM Bluemix.

These apps can integrate, by way of events in/out, to any standard SalesForce service or View making them run “natively” withing the SalesForce interface The micro-apps can embed any logic, call any API or service from the Enterprise assets: BMP processes, Mainframe access, API’s, DataBases access, etc. A single authentication can pass down from SalesForce to the micro-apps avoiding the user the need to sign-in/sign-out to the variety of systems and, hence, providing an overall better service and a higher efficiency We leveraged our Core Technology solutions, namely DreamFace, CodeFusion and API Czar to ease the implementation of this framework.

Beyond the framework, Cedrus provides few SF micro-apps that are relevant examples and can be immediately used by our customer: SF to Mainframe micro-app, and SF to IBM BPM micro-app. To note that this solution is not mutually exclusive with other SaleForce integration approaches, namely by data synchronization.

Solutions Ingredients

• SalesForce BPM
• UEx Cloud
• API
• DreamFace
• CodeFusion
• API CZAR

Serverless Computing is gaining mainstream. IBM’s OpenWhisk or Amazon Lambda are some examples on how the industry is heading when it comes to high volume, highly scalable pub/sub based computing.
At Cedrus we have built an industry specific serverless architecture, with a layer of Semantic definition (Financial fraud) that proves the efficiency of such a design.
The Open nature of this architecture makes it particularly suitable for high traffic, high volume applications and where a 24×7 availability is needed.
Connectors, from IOT, Big Data events, feeds from Twitter or others, can all be sources or destination to this platform

Solutions Ingredients

• IBM OpenWhisk
• AWS Lambda
• Rules

Blockchain is a disruptive technology that is very promising. The applications that can be built on top of this Technology are endless and can touch a variety of industries.
Understanding the value and the challenges of a Blockchain based apps is key to leveraging the power of this platform.

Our first attempt to approach Blockchain resulted in building a “Loyalty points” platform allowing consumers of small retail vendors to subscribe to our platform and to be able to easily implement their own loyalty programs on top of it. This allows these vendors to share their loyalty programs between eachother and, hence, promote increased business.

Solutions Ingredients

• IBM Blockchain
• Swift
• API

With the rapid changes in healthcare today, insurers have been faced with addressing the ever increasing costs of administration and the need to quickly expand into new markets with new offerings. Resolving Claim Pends is a time consuming and resource intensive process which also winds up being costly; in addition, delays in resolving a pended claim can also result in financial penalties if not settled within the SLA.

Claim Pend Management is an end-to-end solution for managing the lifecycle of a pended claim and providing a 360 degree view of all supporting information such as member benefits, claim history, claim authorization, etc. The Claim Pend Management solution also manages the workflow lifecycle of pend resolution and provides a world class application that allows the business operation to focus on high value work by leveraging the work prioritization and routing rules of the BPM engine. With Claim Pend Management, insurers are able to streamline the claim processing process and bring more agility to their systems and business.

Solutions Ingredients

• IBM BPM
• RedHat RULES Engine
• AngularJS
• NodeJS

Collecting our own Health data in a safe place for further check, sharing, or insight is a “make sense” concept.

Our solution provides a Blockchain secured infrastructure to progressively build such a personalized record from feeds such as: patient input, EMR, or IOT devices.
Once aggregated, the platform provides a set of API’s to allow applications be built on top of this secured platform to provide values such as insight, historical trends lookup, etc.

Solutions Ingredients

• Angular
• Rules
• Blockchain
• NodeJS